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Marketing

How loud the brand is

Rwazi measures share of voice based on what real consumers say and buy in every market. Brand, growth, and analytics teams read the same current picture and act while the campaign is still running.

  • 190+ countries
  • 5M+ consumer network
  • 250+ integrations
The problem

Where the figure loses meaning

Most teams already report a share-of-voice number every month. The number tends to lose its grip in three specific places. Each one shows up when someone asks what the figure means for the business.

01

One global figure hides slippage

one regional line EMEA · 24.0% SHARE OF VOICE 12 MARKETS, ONE NUMBER one market slipped −6 PTS

A single regional average blends twelve markets into one line. A rival gaining share in one country disappears inside the total.

What shows up
  • The market that moved reads identically to the eleven that held steady
  • Teams learn about a local shift once it reaches the regional number
  • The budget follows the average, while the market that needs it waits
02

The count ends at mentions

attention only Q3 Q4 DID THEY BUY? voice beside purchase Q3 Q4 VOICE PURCHASE

Mentions show that people met the brand. They stay quiet on whether those people bought anything, which is the question the CFO asks next.

What shows up
  • Two separate teams report attention and purchase
  • A rise in mentions arrives alone, and the demand read stays outstanding
  • The metric proves reach and leaves the commercial case open
03

A month-old figure, closed

CAMPAIGN IN FLIGHT REPORT SPEND CLEARED FLIGHT OPENS READING NOW ROOM LEFT TO ACT

A monthly or quarterly report lands after the campaign it measures ended. The number records what happened, and the decision it could have shaped has already passed.

What shows up
  • Reporting cadence runs slower than the campaign cycle
  • A shift surfaces once the spend behind it has cleared
  • Teams explain the past while the current cycle runs on
What Sena does for share of voice

Share of voice, actionable

Sena is a decision AI with access to real-world data. It answers questions based on what real consumers say and buy. Each answer arrives by market, reflects what the consumer network has collected to date, and traces back to its source.

Per market

Own share, market by market

Sena reports his own share against every other player in the category, one market at a time. The country that moved gets its own line.

  • Each market reported separately, with its own line and its own trend
  • Category players are ranked together, so the position reads in context
  • Segment-level share available inside each market a brand sells in
Voice + purchase

Voice and purchase, one answer

Sena captures stated preference and recorded purchase from one consumer network. Attention and buying sit inside a single figure.

  • Mentions, states preference, and records purchase feed one share number
  • The distance between what people say and what they buy stays measurable
  • Share of voice reads against category demand for the same window
Current reading

A reading to steer by

The consumer network captures on request, so the reading reflects the market as it stands. A movement surfaces for the team while the campaign is still live.

  • Reported per market, with the previous reading held for comparison
  • The segments driving the move are named alongside the share figure
  • Every share point traces back to the source behind it
The method

Measuring share of voice

The formula stays the same across every channel. What changes is the unit counted and the boundary drawn around the category. Sena runs this method on consumer-reported preference and recorded purchase, holding the unit and the boundary fixed across the window.

Unit counted
Share of voice=( ÷ )× 100
Share of voice
20.0%
The brand 400 Rest of category 1,600
Share of market, same market and window
15.0%
Excess share of voice

+5.0 points. Louder than its size, which is the position teams generally aim for.

Sena supplies the voice figure and a recorded purchase share from the same consumer network, on one window.

How is share of voice calculated?

Step 01

Set the category boundary

Name the players that count as the category, usually three to five direct competitors plus the private label where it holds real share. The boundary decides the denominator, so it decides the answer.

Step 02

Pick the unit to count

Pick one countable thing and hold it for the whole window. Switching units mid-period rewrites the denominator and voids the comparison.

Step 03

Fix the window and the market

One market at a time period. Sena holds the market and the window fixed on every report, which keeps the figures comparable.

Step 04

Divide and compare

The brand total against the category total, expressed as a percentage. Run it per market, then rank the markets by movement.

Channel coverage

The four channels measured

Each channel uses the same formula with a different unit in the numerator. Sena runs the method on consumer-reported preference and recorded purchase, against one category boundary, per market.

Channel 01

Social and conversation

Own share of category mentions, tags, and posts across the platforms the buyers use.

Channel 02

Media and PR

Own share of category coverage across publications and broadcast.

Channel 03

Organic search

Brand visibility against category keywords, measured as share of the ranking real estate.

Channel 04

Paid

Brand impression share against the category's total paid presence.

The forward-looking figure

Excess share of voice

Excess share of voice is own share of voice minus own share of market. The raw percentage says how loud a brand is. The excess figure shows whether a brand is louder than its size, which most planning models treat as the forward-looking figure.

SHARE OF VOICE 25.0% SHARE OF MARKET MISSING EXCESS SHARE NEEDS BOTH TWO INPUTS, ONE WINDOW
01 Why it needs two inputs

Calculating it needs a market share input as well as a voice figure, which is exactly where most measurement setups run out of data.

ONE NETWORK 5M+ CONSUMERS STATED PREFERENCE THE VOICE FIGURE RECORDED PURCHASE THE MARKET INPUT SAME METHOD · SAME WINDOW
02 Where the second input comes from

Sena supplies the voice figure and a recorded purchase share from the same consumer network, in one window, using one method. The recorded purchase share stands in for market share here, measured from what real consumers bought, whereas the alternative is a figure modeled from category spend.

Direct from real consumers

Shared under explicit consent

Real people share what they buy and prefer, under explicit consent. Sena captures it directly at the source, so every figure traces back to its source whenever a number comes under question.

Real people, real consent Zero-party data straight from the source Traceable and verifiable
Sena for share of voice

Ask Sena where voice wins

Sena answers share-of-voice questions using consumer data collected with explicit consent. It names the markets and segments where its own share moved. The reasoning and the source records come attached to the answer.

Sena, rebuilt in CSS · figures illustrative
Every marketOne question

One question, market by market

Sena answers a comparative question market by market and reconciles each market line before reporting it.

  • One question runs across the markets: a brand name
  • Any market that diverges is named in the answer
  • The reasoning behind the ranking stays visible
Cross-market questions
Same windowVoice and purchase

Read voice against demand

Sena places its own share of voice beside the recorded purchase for the same window. The answer carries a commercial read.

  • Voice and purchase reported for the same market and window
  • Category demand is shown, so a flat result reads against a soft market
  • The gap between attention and buying stays quantified
Commercial read
Every figureRecord, market, date

Trace a figure to source

Every share point traces back to the source data, the market, and the date. A claim about the category carries its own evidence.

  • The source behind a figure travels with the answer it supports
  • Any figure in an answer carries the data it was read from
Source and evidence
How Sena reaches the answer

What sits under every answer

Every reading here comes from real-world data captured when the question needs it

A share-of-voice figure is only as defensible as the data underneath it. Sena produces every reading on this page from real-world data captured when the question needs it, from the consumer signal at the source through to the market, the date, and the source behind every figure.

Consumer activity

Records what consumers in each market bought and preferred, from purchase through to consumption. That activity signals own-share figures, drawn from the people making the category decision. Signals arrive from the consumer network under explicit consent. The denominator behind the owner's share rests on people who agreed to share what they buy and prefer.

Computer vision

Reads the brand and every rival from images and video captured in real stores, counting category presence in the places where the buying decision happens.

Connect the team's systems

Brings the team's campaign, sales, and CRM data in through existing integrations, including Salesforce and HubSpot, so share of voice reads alongside the numbers the team already reports each week.

From files to databases

Turns scattered brand trackers, exports, and spreadsheets into one connected database, so a share figure draws on every tracker and export the team has filed.

Who owns the number

Built for the number of owners

Four teams read the same figure, and each one needs a different cut of it before they can act.

Brand and comms

Owns whether perception is moving and needs the market-level read to act before a shift becomes a trend.

Growth and performance

Owns where the budget goes and needs the excess share figure to argue for weight in a specific market.

Product marketing

Owns the message and needs to know which claim is winning the conversation in which segment.

Analytics and intelligence

Owns the answer when a stakeholder asks why, and needs every figure traceable to its source.

By industry

Share of voice, every market

The same consumer reading, read against the decision each category actually makes.

01

CPG and retail

Read the voice beside the recorded purchase, market by market, where the category decision happens in-store.

02

Financial services

Track how products land with real consumers across regions, market by market.

03

Telecom

See where conversation and adoption move together and where they come apart.

04

Consumer tech

Check whether the claim-winning conversation is the claim driving the purchase.

The mechanism

Consumer to figure out three steps

The mechanism stays the same for every market and every channel. Each step is documented, which is what keeps the final percentage defensible.

Step 01 · Capture

Capture

Real contributors share what they buy and prefer under explicit consent, in the markets a brand sells in.

  • Contributors in the markets named
  • Explicit consent on every signal
Step 02 · Read

Read

Sena normalizes the signal and attributes it to the products in the category defined.

  • The category boundary set, not a default one
  • One unit held constant across the window
Step 03 · Compare

Compare

Compare own share reports against every other player, market by market, based on what the network has collected.

  • Every player in the category ranked
  • Each figure traces to its source
What changes

Measured from what consumers bought

Most measurement setups count what got published or posted. Sena counts what real consumers said and bought. The table below holds the differences that show up in the reporting.

Capability areaCurrent approachSena
Where the number comes fromMedia monitoring and social listening count published coverage and public posts. The figure reflects what got published in the category.Sena counts what real consumers said and bought in the market. The figure reflects the people making the category decision.
Reporting cadenceMonthly and quarterly cycles are standard. The figure lands after the campaign window it measures has closed.Sena reads from the network when a question needs it. A share movement reaches the team while the spend behind it is still running.
Market granularityRegional roll-ups are the norm. Twelve markets report as one line, and the country that moved sits inside the average.Sena reports each market separately. The moved market appears as its own line, with its segments named.
Voice beside purchaseAttention metrics and purchase data sit in separate systems. Connecting a share movement to buying takes a second project.Sena captures stated preference and recorded purchase from one network. Voice and buying arrive inside a single answer.
The input for the excess figureExcess share of voice needs a purchase figure, and syndicated reporting supplies it on a quarterly lag across selected markets only.Sena supplies voice and recorded purchase share from the same consumer network, on the same window.
Auditing a figureMethodology documents describe the approach in general terms. The individual records behind a published number stay inside the system that produced them.Every share point traces back to the source data, the market, and the date. The team reviews the evidence behind the figure.
Use cases

Where teams put this

Three situations where a market-level share of voice reading changes the decision on the table. Each one runs on the same consumer data.

01 Week by weekPer market

Defend a market under attack

Watch the share shift week by week as a rival raises spending, and see whether purchases follow the noise or hold.

See brand perception tracking →
02 One sourceVoice and purchase

Argue budget with excess share

Bring voice and purchase share from one source, so the case for more weight in a market rests on one number.

See promotion ROI analysis →
03 By segmentClaim by claim

Find the winning claim

Read which message holds share in which segment, then move the message that is working into the markets where it is absent.

See purchase driver analysis →

Related marketing decisions

Share of voice answers one question about the position in the category. The four decisions below are the ones marketing teams ask directly before and after it.

ParentMarketing solutions

Every marketing decision Sena supports, in one place

Go to marketing solutions
Before and after this decision
See it on the category

Bring a category, three markets

The walkthrough runs its own share of voice within its category boundary, in the named markets, and traces the figures back to their source while the team watches.

What a walkthrough covers

  1. 01Own share against the category in three markets named, reported separately
  2. 02The excess share figure, with the purchase input from the same source
  3. 03Stated preference and recorded purchase for the same window
  4. 04The source behind any figure worth tracing

Talk to the Rwazi team

Tell us the category and the markets, and we will bring the reading.

FAQ

Share of voice questions

01 What is share of voice in marketing?
Share of voice is the percentage of category attention a brand holds against every other player, measured in one market over one time period. Teams calculate it across social conversation, media coverage, organic search, and paid impressions. The figure answers one question: out of everything happening in the category, how much of it involves the brand? Sena measures it from what real consumers say and buy, market by market, from the network when a question needs it.
02 How to calculate share of voice?
Divide the brand metric by the total category metric, then multiply by 100. If the brand holds 400 of 2,000 category mentions in a market, its share of voice is 20 percent. The category boundary decides the denominator. Name the players counted before starting, then hold the unit and the window constant. Compare the same figure across markets to see which one moved. Sena runs that division per market.
03 How to measure share of voice?
Set the category boundary, pick one unit to count, fix the market and the window, then divide the brand total by the category total. The unit can be impressions, ad spend, search visibility, or recorded purchase. Sena runs this per market. It reads stated preference and recorded purchase from the same consumer network and traces every figure it reports back to the source data, the market, and the date.
04 What is a good share of voice percentage?
The useful benchmark is its own share of category purchase, compared within the same market and the same window. A brand holding 20 percent of the category conversation and 15 percent of purchase is louder than its size, which is the position teams generally aim for. A brand at 10 percent voice and 20 percent purchase is quieter than its size. Compare the two in one market before judging the level.
05 What does "share of voice" mean versus "share of market"?
Share of voice measures attention: how much of the category conversation, coverage, or impressions involve the brand. Share of market measures purchase: how much of the category spending goes to the brand. The two track each other over time, and the gap between them carries the signal. Sena reports voice and recorded purchase from one consumer network, so the comparison rests on a single source and a single window.
06 How to calculate excess share of voice?
Subtract your own share of the market from your own share of voice. A brand at 25 percent voice and 18 percent market share holds 7 points of excess share of voice. The figure shows whether a brand speaks louder than its current size, which is what the reading team plans against. It needs both inputs from a comparable source and window, which is where most measurement setups run out of data. Sena supplies recorded purchase share as the market input, measured from what real consumers bought.
07 What does a 100 percent share of voice mean?
It means every measured piece of category conversation, coverage, or impressions in that market and window involves only the brand. In practice, this appears in narrow categories, single-player markets, or where the category boundary is drawn tightly around its own brand. A figure that high usually signals the boundary needs reviewing before anyone reports it. Widen it to the players a buyer would weigh it against, then run the figure again.
08 How to increase share of voice?
Find the market and segment where your own share sits below its size, then move weight there. That needs a market-level reading, because a regional average hides the country that slipped. Read the voice beside the recorded purchase for the same window, so a rise in attention gets checked against demand. Sena reports both per market from the network when a question needs it, which leaves room to act while the campaign window is open.
09 Which channels can it be measured across?
Four channels carry most of the reporting: social conversation, media and PR coverage, organic search visibility, and paid impression share. Each uses the same formula with a different unit in the numerator. Sena adds consumer-reported preference and recorded purchases from real people in the market. That covers the offline category activity channel-based counting leaves out entirely, which matters most in categories where the purchase decision happens in store, away from any measurable channel.
10 How is this different from social listening or media monitoring?
Monitoring platforms count what got published: posts, articles, and broadcast mentions. That answers what the category published. Sena answers what consumers in the market said and bought and collected directly with explicit consent and reported by the market, with every figure traceable to its source. The two work together, and the difference matters most in markets and channels where category activity happens away from published coverage. Teams often run both and read the consumer figure as the commercial one.