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Marketing

One current picture of consumers

Sena captures preferences, recorded purchases, and consumption from the same consumers in every market where a product sells.

  • 190+ countries
  • 5M+ consumer network
  • 250+ integrations
The problem

Where the consumer picture fragments

Most companies hold a lot of consumer data and still struggle to answer a simple question. The material exists in pieces that were built separately, at different times. Three symptoms.

01

Four sources, four answers

PREFER BUY USE Q1 Q3 LAST YEAR THREE GROUPS, THREE DATES PREFER BUY USE ONE NETWORK · ONE WINDOW

Preference sits in one system, purchase in another, and consumption outside both; each was collected on a different population at a different time.

  • Every source describes a different set of consumers
  • Reconciling them takes longer than the decision allows
  • Each team cites the source that supports its position
02

The picture ages between refreshes

question arrives LAST REFRESH NEXT LAST CYCLE'S ANSWER OR AN ESTIMATE CAPTURED NOW EARLIER READING HELD BESIDE IT

A standing consumer study refreshes on a set cycle. Between refreshes, the answer to a new question is the old answer or an estimate.

  • A question asked mid-cycle gets the last cycle's picture
  • A shift surfaces one refresh after it begins
  • The cost of a re-run keeps the cycle long
03

Coverage ends at funded markets

only where funded one basis, all of them

The consumer picture exists where somebody paid for it. Markets under consideration, and markets where the category is growing fastest, are usually the ones where published work is thinnest.

  • Unfunded markets sit outside the picture entirely
  • Adding one means commissioning work and waiting
  • Comparisons run across markets measured differently
What Sena does for consumer intelligence

One picture, every market

Sena is a decision AI with access to real-world data. It captures stated preference, recorded purchase, and consumption from the same consumers across 190+ countries when needed, and opens every figure to the underlying record.

One population

One population, three parts

Sena collects preference, purchase, and consumption from the same consumer network, so the parts reconcile by construction.

  • Stated preference and recorded purchase on the same people
  • Consumption recorded after the purchase, on the same consumers
  • Divergence between the parts reported as a result
On request

Refreshed when asked

The consumer network captures per market and per category when a question needs it.

  • A new question returns a current picture
  • The earlier reading stayed put, so the shift lands as a figure
  • A shift surfaces while it is still forming
Any market

Any market, funded or thin

Sena reads any of 190+ countries from the existing network, so a market under consideration carries a picture before commitment.

  • Markets read on request, ahead of any commissioning cycle
  • Every market measured on the same basis, so comparison holds
  • Category buyers counted, own customers among them
The definition

What consumer intelligence holds

Consumer intelligence is the standing, current understanding of the people in a category: who they are, what they choose, why, and what happens after they buy. Two properties separate it from the alternatives: it runs continuously and covers the whole category, beyond the customer file.

Market read
People added= × , of which
More people buying the category
238,462
Refill buyers 1,400,000 Other formats 4,800,000
Refill buyers now, in millions
1.40M
Where the growth actually went

Refill added 400,000 buyers. Other formats net-lost roughly 162,000, so the category is growing in people and the shift is toward refill.

Category buyers, format split, and consumption all read from one consumer network, in one market and one window.

The four parts

PartWhat it coversThe question it answers
IdentityWho buys the category, sized per market?How large is the opportunity?
PreferenceStated priorities and the reasons behind themWhat to say
PurchaseWhat they recorded about buying and how oftenWhat they did
ConsumptionWhat happened after the purchase?Whether it delivered

What makes consumer intelligence hold up

ASSEMBLED FROM SEPARATE SOURCES A B C A COMPOSITE NOBODY IN PARTICULAR ONE PERSON EVERY PART SAME MARKET
01

Consumer intelligence data

Quality is decided at collection, and the failure is specific: separate sources describe separate groups, so the composite describes a person assembled from several.

Sena collects all four parts from one consumer network under explicit consent, so a preference figure and a purchase figure describe the same person in the same market.

COVERAGE CURRENCY TRACING ALL THREE AT ONCE COVERAGE THAT AGES LOSES ITS USE CURRENCY THAT RESISTS TRACING GETS ARGUED WITH
02

A consumer intelligence platform

A platform earns its place by answering the question that arrives unplanned. That needs three things: coverage of every market, a current read, and a way to open the evidence behind any figure.

All three have to hold at once. Coverage that ages loses its use, and currency that resists tracing gets argued with.

DIFFERENT BASES RANKING UNUSABLE METHODOLOGY REOPENED ONE BASIS RANKING HOLDS 1 · 2 · 3
03

Enterprise consumer intelligence

At an enterprise scale, the failure is rarely missing data. Markets are measured on different bases, so comparisons carry little weight, and every regional discussion reopens the methodology.

Sena applies one basis across every market, which is what makes a cross-market ranking usable.

Direct from real consumers

Shared under explicit consent

Real people share what they buy and prefer, under explicit consent. Sena captures it directly at the source, so every figure traces back to its source whenever a number is questioned.

Real people, real consent Zero-party data straight from the source Traceable and verifiable
Sena for consumer intelligence

Ask Sena about consumers

Sena answers consumer questions from zero-party data. It states the market, the segment, and the shift, with the reasoning and the source records attached.

Sena, rebuilt in CSS · figures illustrative
One basisAcross markets

One question across markets

Sena answers a comparative question market by market, holding one basis across them.

  • A single question spans every market the product covers
  • Markets that diverge are named in the answer
  • Segment-level detail inside each market
Cross-market picture
Same peopleSaid and did

Preference besides purchase

Sena reports what consumers state and what they recorded buying together, so the gap between them stays visible.

  • Stated priority and recorded purchase on the same people
  • Consumption reported after the purchase
  • Where the parts disagree, the gap is the result
The whole path
Every figureMarket, date, source

Trace a picture to source

Every consumer figure traces to the market, the date, and the records behind it.

  • The signal behind a figure travels with the answer
  • Any number traces to the market, the date, and the source behind it
Source and evidence
How Sena reaches the answer

What sits under every figure

A consumer picture is only as defensible as the collection behind it

A consumer picture is only as defensible as the collection behind it. Sena produces every reading on this page from real-world data captured when the question needs it, from the consumer signal at the source through to the market, the date, and the source behind every figure.

Consumer activity

Records what consumers bought, paid for, and consumed, so the picture covers the whole path. That activity is the whole picture, drawn from the people making the category decision. Every part of the picture comes from a person who agreed to share it. That consent covers preference, purchase, and consumption alike.

Computer vision

Reads the products consumers chose from images captured in real stores, so the repertoire behind a picture covers what reached the basket.

Connect the team's systems

Brings the team's campaign, sales, and CRM data in through existing integrations, including Salesforce and HubSpot, so the market picture sits alongside the customer file already held.

From files to databases

Turns scattered consumer studies, exports, and spreadsheets into one connected database, so the current picture sits on the same trend line as everything already filed.

Who reads the picture

Built for the whole team

Four teams read the same picture, and each one needs a different cut of it before they can act.

Brand and comms

Perception and needs; the stated priority behind it in each market.

Growth and performance

Spend and needs category buyers sized past the customer file.

Product marketing

Positioning and needs preference and purchase are described for one group.

Analytics and intelligence

The single version needs every part on one population.

By industry

Consumer intelligence across markets

The same picture, read against the decision each category actually makes.

01

CPG and retail

Hold preference, purchase, and consumption together, market by market, where decisions happen in-store.

02

Financial services

Understand which products consumers hold and what would move them across regions.

03

Telecom

Read who is in the category, what they use, and where switching pressure builds.

04

Consumer tech

Know which need drove the purchase and whether the product met it.

The mechanism

Consumer to picture, three steps

One mechanism, applied per market and per category. Each step is documented, which keeps the figure defensible.

Step 01 · Capture

Capture

Real contributors share what they prefer, what they buy, and what they use, under explicit consent, across 190+ countries.

  • Preference, purchase, and consumption together
  • Explicit consent on every signal
Step 02 · Connect

Connect

Sena captures all four parts from the same consumers and attributes each to the market and category.

  • One population, so the parts reconcile
  • Market and category attached to each part
Step 03 · Answer

Answer

A question returns the current picture per market, with the record behind every figure.

  • Per market, on one basis
  • Each figure traces to its record
What changes

One picture, one population

Most consumer intelligence assembles a composite from sources describing different people. Sena collects every part from one network. The table below lists the practical differences.

Capability areaCurrent approachSena
The populationEach part is collected from a different group at a different time.Preference, purchase, and consumption are collected from the same consumers.
After the purchaseCoverage ends at the transaction.Consumption is recorded, so repeat carries an explanation.
RefreshA cycle fixed in advance, with estimates between rounds.Collected per market and per category on request.
Market coverageThe markets are somebody's funded, measured on different bases.Any of 190+ countries, all on one basis.
Who is counted?Current customers, and the people reachable through them.Everyone is buying the category, including competitor buyers.
Auditing a figureA methodology document held by the provider.Every figure traces back to the market, date, and source.
Use cases

Who uses the picture?

Three situations where one current picture changes the decision on the table. All three run on one consumer network.

01 One versionIn the room

Settle the single version

Bring preference, purchase, and consumption from one population into the room so the meeting argues about the decision.

See brand perception tracking →
02 UnfundedSame basis

Size an unfunded market

Read the category in a market where published work is thin, and compare it against the funded ones on the same basis.

See strategy solutions →
03 After purchaseAgainst the promise

Explain a repeat problem

Read consumption after purchase and find whether the product delivered what the stated priority asked for.

See purchase driver analysis →
See it in one category

Bring one picture to check

The walkthrough reports preference, recorded purchase, and consumption for that category in the named markets, all on one population, and traces each figure back to its source while the team watches.

What a walkthrough covers

  1. 01Category buyers sized in three markets, reported separately
  2. 02Stated priority and recorded purchase on the same consumers
  3. 03Consumption recorded after the purchase, on the same people
  4. 04The source behind any figure worth tracing

Talk to the Rwazi team

Tell us the category and the markets, and we will bring the picture.

FAQ

Consumer intelligence questions

01 What is consumer intelligence?
Consumer intelligence is the standing, current understanding of the people in a category: who buys it, what they prefer, what they record buying, and what happens after. It runs continuously, whereas a one-off study reports once. Iit covers the whole category, whereas a customer database covers the base. Sena collects all four parts from one consumer network across 190+ countries.
02 What is a consumer intelligence platform?
A consumer intelligence platform is where that picture lives and is questioned. It earns its place by answering unplanned questions, with coverage of every market, a current read, and a way to open the evidence behind a figure. Sena reads any of 190+ countries on request and traces each number to its market, date, and record.
03 What is consumer intelligence data?
It is the material the picture rests on: stated priorities, recorded purchases, consumption, and the market each came from. Quality is decided at collection. Data assembled from separate sources describes several different groups and produces a composite matching a person assembled from several. Sena collects every part from one network, so preference and purchase describe the same person. Collection quality is therefore set once, when the signal is captured.
04 How is it different from a one-off study?
The traditional form is periodic, commissioned, and scoped in advance, which suits a planned question and struggles with an unplanned one. Consumer intelligence runs continuously, so the picture is available when the question arrives. Sena refreshes per market and per category on request, removing the wait between question and answer. Each refresh covers the market and the category the question names and carries its own date.
05 How do enterprises use consumer intelligence?
To size a category, choose which market to fund, decide what to say, and settle on which version of the consumer the organization is working from. At the enterprise scale, the recurring failure is measuring markets on different bases, which makes cross-market comparison unusable. Sena applies one basis to every market, so the ranking holds. One basis also means a figure moved between teams keeps its meaning, so the same number holds across every team reading it.
06 Does it cover people beyond the customer base?
Yes, and that group carries most of the growth. A customer database describes the people already buying from a team. Sena counts everyone buying the category in a market, including those loyal to a competitor today, and sizes the switching opportunity inside each segment. That sizing runs per segment and per market, so the opportunity reads as a set of named moves, each with its own size.
07 How current is the picture?
It depends on the underlying collection. A standing study is as current as its last refresh, which can be a quarter or more. Sena captures from the consumer network when a question needs it and reads per market, so the picture reflects what people are choosing now, and the previous reading stays available for comparison.
08 Which markets can be covered?
Signals from 190+ countries are read on request from the existing network. That matters most for markets where funded work is thin, which are often the ones under consideration or growing fastest. A market gets a consumer picture before commitment, on the same basis as every funded market, which is what makes the comparison hold.
09 What does consumption add over purchase?
Purchase records that a product left the shelf. Consumption records whether it got used, how quickly, and on what occasion. The gap between them explains stockpiling, gifting, and abandonment, all of which distort a purchase-only read, and it is usually where a repeat problem gets explained. Sena records both on the same consumers, so it measures the gap within one population.
10 How does this work beside a CRM?
The CRM describes the base: who bought, what they paid, and how they were served. That stays the right source. Sena describes the category the base sits inside, including the people buying elsewhere. Connect the CRM through 250+ integrations, and the two read together, so the base and the room to grow appear in one answer. Both sides then use the same category definitions and market names.