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Sena shows why shoppers switch grocery stores

Sena Decision AI shows grocery teams empty shelves, rival prices, and why shoppers switch. Every figure traces to a store photo, a shopper answer, or the team's own files.

  • 190+ countries
  • 5M+ consumer network
  • 250+ integrations
Live readingsExample store
Planned products on the shelf
389 / 420
Shelf price against the nearest rival
+4%
Above the rival in 7 stores
Top reason shoppers switch
Price
Named in 34% of switches
Weekly sales at stake
5,580
31 products missing
every figure opens a dated, geo-verified store photo
Where the basket goes

Small gaps decide grocery customer retention

Grocery analytics from checkout and loyalty data shows the sale that stayed in the store. A missing item, a lower price nearby, or a thin assortment sends the rest of the basket to a rival.

Empty shelves send shoppers elsewhere

Replenishment files show what each store ordered and received. The shelf shows what the shopper found.

Sena: Sena captures geo-verified photos store by store and flags each planned product missing from the shelf.

Shoppers compare prices across stores

The price file shows what each store should charge. Shoppers judge that price against the nearest rival.

Sena: Sena reads the shelf price in the chain's stores and named rival stores side by side.

Shoppers hold the reason they switch

Loyalty data shows a member's spend falling. The reason sits with the shopper.

Sena: Sena captures consented input from shoppers on why they chose a store and what would make them switch by segment and market.

The decisions

Four decisions grocery teams make each quarter

Grocery analytics pays off in four calls that decide whether the weekly shopper stays.

Decision 01

Find why shoppers switch to a rival store

Shoppers in Sena's consumer network state which store they shop most often, which stores they compared, and what would make them switch.

Decides: Which price, assortment, or service fix wins back the weekly basket.

See perception measurement and tracking →
Decision 02

Match or hold price, store by store

Sena reads the price tag in each store photo, across the chain's stores and nearby rival stores, and sets each price beside the price plan.

Decides: Where to match a rival's price and where to hold margin, store by store, within the chain's supermarket pricing strategies.

See retail price monitoring →
Decision 03

Trace each empty shelf to its cause

Sena flags the planned products missing from each shelf, then matches each gap to the chain's supplier delivery files for the same store and date.

Decides: Which fix goes to the supplier and which to store operations.

See on-shelf availability →
Decision 04

Trim the assortment and keep the basket

Sena reads the chain's sales files by product and store, and shoppers state what they would buy if an item left the shelf.

Decides: Which products leave the assortment and which stay to hold the basket.

See SKU rationalization analysis →
How a team checks each store

Grocery store analytics traced to each capture

Sena ties every figure to its capture, so a team checks any store against its own grocery point of sale data.

A geo-verified photo per store

Each shelf and price reading carries its photo, location, and date. An availability figure counts only products a photo confirms.

Checked before it counts

Every photo and shopper answer clears a multi-level QA flow. Sena declines a capture that misses the check, and the decline stays visible.

Availability gap

Count the products missing from each store

Grocery store analytics on availability starts with two counts: the products on a store's assortment plan and the products a photo confirms on the shelf. Sena captures the second count and splits the gap by category, format, and supplier.

  • Large supermarkets and convenience formats, counted separately
  • Each missing product tied to the supplier that delivers it
  • Sales at stake, from the store's own weekly sales per product
Availability gap calculatorExample figures
ConfirmedMissing
Products missing
31
Weekly sales at stake
5,580

The availability gap calculator shows the products a store is missing and the weekly sales at stake.

A walkthrough on one grocery category

A walkthrough runs Sena on one grocery category in one market, from store photo to assortment decision.

By team

Which grocery team owns the question?

Pick the closest fit, and the walkthrough starts from that team's question.

Store reading

The grocery store reading, one category

A Sena reading for one grocery category across a set of stores, with the shelf photos and shopper answers visible behind every figure.

  • Availability by store format, against the assortment plan
  • Shelf price beside the price plan and the nearest rival
  • The top reasons shoppers give for switching store

A store reading puts availability, price, and the switching reason on one page.

How it works

How Sena answers a market question

Step 01 · Capture

Capture

Sena captures geo-verified photos and consumer activity in the markets a question names, when the question needs it.

Step 02 · Read

Read

Sena reads those captures beside the files and systems already in use, across 250+ integrations.

Step 03 · Compare

Compare

Sena compares the market against the plan and shows each gap, with every figure traced to its source.

Two ways to read a store

What a photo adds to grocery analytics

AreaCommon methodSena
Shelf availabilityGap scans by store staff, logged store by storeGeo-verified photos confirm each planned product on the shelf
Rival pricesStaff price checks in rival stores, entered by handThe price tag in the rival store, read from a dated photo
Switching reasonsLoyalty card spend, read for a drop in frequencyShoppers state why they switched and what would bring them back
Assortment reviewsProducts ranked by sales and marginSales files read beside the products shoppers would buy in their place
AuditingGap scans, price checks, and loyalty reports matched by handEach shelf figure opens its dated photo or shopper answer

One category, one market, one decision

Talk to the Rwazi team about one grocery category, one market, and the decision on the table this quarter.

FAQ

Questions grocery teams ask

01 What is grocery analytics?
Grocery analytics is the practice of reading sales, shelf, price, and shopper signals to decide what each store stocks and charges. Sena, a Decision AI with access to real-world data, brings decision intelligence to grocery teams by adding geo-verified store photos and consented shopper input to the sales data a team already holds, so each figure traces to the store behind it.
02 What are the four types of grocery data analytics?
Grocery data analytics falls into four common types: descriptive, diagnostic, predictive, and prescriptive. Descriptive shows what was sold, and diagnostic shows why. Predictive projects what sells next, and prescriptive points to the next move. Sena adds to the diagnostic step with geo-verified shelf photos and the reasons shoppers give.
03 How is customer analytics used in the grocery industry?
Customer analytics in the grocery industry reads loyalty and checkout data to see who shops, how often, and what fills each basket. Sena captures consented input from shoppers on why they chose a store and what would make them switch, including shoppers outside the chain's loyalty program.
04 Can supermarket data analytics compare prices with a rival store?
Yes. Sena captures geo-verified photos in the stores a question names, rival stores included. Computer vision reads each price tag, so supermarket data analytics shows each shelf price beside the price plan and the rival's price, store by store, so a pricing team sees where to match and where to hold.
05 How does Sena find the cause of an empty shelf?
Sena flags each planned product missing from a store photo, then reads the chain's supplier delivery files for the same store and date. A gap after a missed delivery points to the supplier, and a gap after a confirmed delivery points to the store. Shoppers state what they buy when an item is missing.
06 How does grocery shopper segmentation explain store switching?
Grocery shopper segmentation groups shoppers by how they shop and why they choose a store. Sena captures the store they shop most often, the stores they compared, and what would make them switch, such as price, freshness, assortment, or a closer store, by segment and market.
07 Which systems does Sena connect to for grocery teams?
Sena connects to the systems grocery teams already run across 250+ integrations, including Salesforce, HubSpot, and Microsoft Dynamics, and reads uploaded Excel, CSV, and PDF files, including grocery point of sale data. Store photos and shopper input join that data, so grocery analytics covers sales and the shelf in one answer.