Home›Industries›QSR and foodservice
Industries

Sena shows why guests pick a restaurant

Sena Decision AI shows restaurant and foodservice teams where to open, what to sell, and why guests switch. Every figure traces to a guest answer, a site photo, or the team's own files.

  • 190+ countries
  • 5M+ consumer network
  • 250+ integrations
Live readingsExample qsr
Rival restaurants around the site
14
Within a 5-minute walk
Top reason guests switch
Price
Named in 32% of switches
Guests a rival can win
1,071
15% name a rival first
Weekly sales at risk
13,923
At an average check of 13
every figure opens a guest answer or a site photo
OUTSIDE THE POS

Guests decide before they order

Multi-location restaurant analytics usually starts at the POS: what was sold, when, and at what check. The reason a guest picks one restaurant over another sits outside the POS.

Sites sign on district averages

Site files describe a district's income and traffic. The block shows who already sells food there.

Sena:Sena captures geo-verified photos of the rival restaurants around each candidate site.

Menu tests reach guests after rollout

Item sales show the answer once a new item is live. Guests can say beforehand what they would pay and what it would replace.

Sena:Sena captures what guests in the target market would pay for a new item by segment and market.

Guests drift to the rival nearby

QSR analytics shows fewer orders at a location. The reason sits with the guest: price, speed, menu, or a new rival.

Sena:Sena captures why guests chose a rival and what would bring them back by segment and market.

The decisions

Four decisions restaurant teams make

These four decisions add the guest's reason to restaurant data analytics.

Decision 01

Pick the next site from the block around it

Sena captures geo-verified photos of the rival restaurants around each candidate site, and residents state which food the area still misses.

Decides:Which address gets the lease, and which format fits it.

See restaurant site selection analysis →
Decision 02

Keep the value items that bring guests in

Sena reads item sales from the team's files beside the items guests say brought them in and what else they order, by segment and market.

Decides:Which low-margin items stay on the menu because they bring guests in.

See entry point products →
Decision 03

Test a new menu item before rollout

Guests in the target market state what they would pay for a new item and which item it would replace.

Decides:Which item rolls out, at what price, and in which market first.

See innovation decisions →
Decision 04

Win back guests from the rival down the street

Guests state where they eat most, which restaurants they compared, and what would bring them back, by segment and market.

Decides:Which price, menu, or service fix wins back the lost guest.

See growth decisions →
HOW A TEAM CHECKS EACH LOCATION

Each guest figure traces to its capture

Sena ties every figure to the answer or photo behind it, so QSR analytics teams check each one against their own sales files.

A geo-verified photo per site

Each site reading carries its photo, location, and date.

Consented input, checked before it counts

Each reason comes from a guest who chose to share it. Every capture clears a multi-level QA flow. Sena declines a capture that misses the check, and the decline stays visible.

GUESTS AT RISK

Count the guests a rival can win

Restaurant guest analytics on switching starts with two counts: the guests a restaurant serves each week and the share who names a rival as their main choice. The team enters both and checks that share against guest answers in the market, by segment, with the rival in each segment named.

  • The share leaning to a rival, by segment and market
  • The rival each segment names, and the offer that would bring its guests back
  • Sales at risk, from the team's own average check
Guests at risk calculatorExample figures
StayingAt risk
Guests a rival can win
1,071
Weekly sales at risk
13,923

The guests at risk calculator shows the guests a rival can win and the weekly sales at risk.

A walkthrough on one restaurant format

A walkthrough runs Sena on one restaurant format in one market, from guest answer to the site or menu decision.

By team

Which restaurant team owns the question?

Pick the closest fit, and the walkthrough starts from that team's question.

Real estate and development

Restaurant site selection, scored on the rivals around each address and what residents want.

Book a site walkthrough →
How it works

How Sena answers a market question

Step 01 · Capture

Capture

Sena captures geo-verified photos and consumer activity in the markets a question names, when the question needs it.

Step 02 · Read

Read

Sena reads those captures beside the files and systems already in use, across 250+ integrations.

Step 03 · Compare

Compare

Sena compares the market against the plan and shows each gap, with every figure traced to its source.

QUICK SERVICE RESTAURANT ANALYTICS

What guest answers add to restaurant analytics

AreaCommon methodSena
SalesRestaurant data analytics solutions built on POS salesGuests state why they ordered, switched, or came back
New sitesRestaurant industry analysis and traffic counts for the districtPhotos of the rival restaurants on the block, beside what residents want
Menu testsItem sales after rolloutWhat guests in the target market would pay before rollout
Value itemsMargin rank by itemThe items guests say brought them in
AuditingSales, guest comment, and site reports matched by handEach site figure carries its guest answer or site photo

One restaurant format, one market, one decision

Talk to the Rwazi team about one restaurant format, one market, and the decision on the table this quarter.

FAQ

Questions restaurant teams ask

01 What is restaurant analytics?
Restaurant analytics is the practice of reading sales, guest, and location data to decide where to open, what to sell, and how to keep guests. Sena, a Decision AI with access to real-world data, brings decision intelligence to restaurant teams by adding consented guest input and geo-verified site photos to the sales data a team holds, so each figure traces to the answer or photo behind it.
02 What do restaurant data analytics services cover?
Restaurant data analytics services read POS, labor, and delivery data to show what sold, where, and when. Restaurant data analytics solutions gain the most when the guest's side sits beside that data, and Sena adds it: why guests ordered, switched, or came back.
03 What does a restaurant analytics app show?
A restaurant analytics app shows sales, labor, and menu mix from a restaurant's own systems. Quick service restaurant analytics also needs what sits outside those systems: the rival on the block and the guest's reason, which Sena captures by segment and market.
04 What is restaurant predictive analytics?
Restaurant predictive analytics uses past sales, weather, and calendar data to estimate demand by restaurant and daypart. Sales history carries the trend, and guest answers carry the cause. Sena adds guests' stated reasons to choose, switch, or come back, so a team sees why demand moved.
05 How does restaurant site selection analysis work?
Restaurant site selection analysis compares candidate addresses on competition, local demand, and access at the level of the block. Sena captures geo-verified photos of the rival restaurants around each site, and residents state which food the area still misses, beside the team's restaurant industry analysis of the district.
06 What is multi-location restaurant analytics?
Chain-wide analysis compares the restaurants in a chain to find why one location trails another. Sena reads each location's sales files beside the rivals around it and the reasons local guests give, so the gap reads as price, rival, menu, or access.
07 Which systems does Sena connect to for restaurant teams?
Sena connects to the systems restaurant teams already run across 250+ integrations, including Salesforce, HubSpot, and Microsoft Dynamics, and reads sales exports uploaded as Excel, CSV, and PDF files. Guest answers and site photos join that data, so one reading covers the team's own sales and the reasons guests give.